How often you communicate with people during your day? How often have you thought about to improve your interpersonal skills?
We communicate all day long; at home, at work, with our next-door neighbor and at the sports club. We communicate verbally, non-verbally and in writing. Unfortunately, the message does not always come across as intended. The main question is how can we provide a huge boost to our productivity? We can make sure that we communicate in the clearest, most effective way possible.
The 7 C’s of effective communication, also known as the seven principles of communication are a useful way to ensure good and business communication. It is a checklist that helps to improve the professional communication skills and increases the chance that the message will be understood in exactly the same way as it was intended.
Every communication must be complete and adequate. Incomplete messages keep the receiver from guessing, create misunderstandings and delay actions. Every person should, therefore, be provided with all the adequate facts and figures. Any assumptions behind the message should be clarified and all the questions raised must be replied. The message must offer a complete and relevant information in order to become effective.
In professional communication, you should be brief and be able to say, whatever you have to say in fewest possible words without sacrificing the other C qualities. A concise message is complete without being wordy. Following guidelines should be considered:
- Avoid wordy expressions
- Include only relevant material
- Avoid unnecessary repetition
- Organise your message well
The message must be put into simple words to ensure clarity. Words must mean the same meaning to the receiver as to sender. Complex issues must be compressed into themes, or stereotypes that have simplicity and clarity. Simple words and short sentences are a must. You must know the two main considerations:
Choose precise, concrete and familiar similar words
Construct effective sentences and paragraphs
It simply means the right level of language and accuracy of facts, figures, and words. The sender can lose credibility if these considerations are not followed. Transmission of correct information to superiors will vitiate decision-making process. To shouldn’t transmit any message unless you are absolutely sure of its correctness.
It means being specific, definite and vivid rather than vague and general. This is often supported by factual material such as research data and figures. The words used as well as the sentence structure can be interpreted uni-vocally.
Prepare the message with the intended receiver in mind. By taking the audience into account, the message can be geared towards them. In order to communicate well, it is important to relate to the target group and be involved. Professional knowledge, level of education, age and interests play a crucial role.
Courtesy or politeness stems from sincere you-attitude. It is not simply politeness with mechanical insertions like ‘please’, ‘thank you’, etc. Rather it is politeness that grows out of respect and concern for others. You should say things with force and assertiveness without being rude. It is necessary that you listen to the other person patiently. However, it doesn’t mean servility. Flattering should always be avoided.