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How do I Use the NYCHA Self-Service Portal?

The NYCHA Self-Service Portal is a great way to keep track of your housing information and submit maintenance requests. However, if you’ve never used it before, it can be a bit confusing. In this blog post, we’ll walk you through how to use the portal so that you can take full advantage of its features.

What is the NYCHA Self-Service Portal?

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The NYCHA Self-Service Portal is an online platform that allows residents of New York City public housing to access and manage their account information. Through the portal, residents can view and update their contact information, rent payments, and maintenance requests. The portal also provides a way for residents to submit feedback about their living experiences.

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How to Create an Account

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Creating an account on the NYCHA Self-Service Portal is easy and only takes a few minutes. Follow these steps to create your account:

1. Go to
2. Click “Create an Account”
3. Enter your personal information including your name, address, date of birth, and email address
4. Create a user name and password
5. Select three security questions from a list and provide answers
6. Review the Terms of Use and click “I Agree”
7. Click “Submit”

Once you have created your account, you will be able to access the portal 24 hours a day, 7 days a week to view information about your housing account and submit requests for repairs or other services.

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How to Login

In order to login to the NYCHA Self-Service Portal, you will need your account number and password. If you do not have an account number or password, you can create one by clicking on the “Create an account” link on the login page. Once you have entered your account information, you will be taken to a page where you can select your language preference and enter your personal information. After you have completed all of the required fields, click on the “Submit” button and you will be logged in to the portal.

How to Reset Your Password

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If you’ve forgotten your password, there’s no need to worry. The process for resetting your password is quick and easy. Simply navigate to the login page of the NYCHA Self-Service Portal and click on the “Forgot Password” link. From there, you’ll be prompted to enter your email address or username. Once you’ve done so, you’ll receive an email with instructions on how to reset your password. Follow the instructions in the email and you’ll be back up and running in no time!

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How to Search for An Apartment

Assuming you’ve already created an account on the NYCHA Self-Service Portal, here’s how to search for an apartment:

1. On the homepage, under the “Apartment Search” heading, select the type of unit you’re interested in (e.g. 1-bedroom, 2-bedroom, 3-bedroom, etc.).
2. Enter your desired borough and other search criteria into the appropriate fields.
3. Click “Search.”
4. A list of available units will appear; click on any that interest you to learn more about them.
5. When you find an apartment you’d like to apply for, click the “Apply” button.
6. Follow the instructions on the screen to complete your application.

How to Apply for An Apartment

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When you are ready to apply for an apartment, you will need to log in to the NYCHA Self-Service Portal. Once you are logged in, you will be able to see a list of available apartments. To apply for an apartment, you will need to click on the “Apply Now” button.

You will then be taken to the application page. On the application page, you will need to provide your personal information, such as your name, address, and contact information. You will also need to provide your household income and size.

Once you have completed the application, you will need to click on the “Submit” button. After your application has been submitted, you will be given a confirmation number. You will use this confirmation number when checking the status of your application online or by calling NYCHA’s Customer Contact Center at (718) 707-7771.


The NYCHA Self-Service Portal is available to all residents of public housing developments managed by the New York City Housing Authority. The portal provides residents with a convenient way to access information and services related to their tenancy, including submitting maintenance requests, paying rent, and checking account balances. We hope that this article has helped you understand how to use the NYCHA Self-Service Portal and that you find it useful in managing your tenancy.

Parvesh Rana

Parvesh is the Content Editor for Bulletin XP. Here at Bulletin XP, she covers news about trending topics in the television and entertainment industries. Moreover, Parvesh likes to dance and listen to music. She also finds time in her hectic schedule to relax and spend time with loved ones.

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